Frequently Asked Questions

Contact the Acacia Society 24 hours a day at: (844)822-2242

The Acacia Society’s online arrangement system accepts cases from Maryland, Pennsylvania, West Virginia, Virginia, District of Columbia, Delaware, New Jersey, New York, North Carolina, Connecticut, Massachusetts, and Ohio. However, we can provide service elsewhere in the USA please contact us at 844-8-ACACIA for more information.

We certainly can help even if your loved one is already at another funeral home. However, any services you or your family requested prior to our involvement must be paid for before we can take custody. Please contact us here at the Acacia Society to discuss your situation at 844-8-ACACIA (844)-822-2242

Depending on the jurisdiction of where your loved one dies and the circumstances surrounding, the time from receipt of the body to cremation can vary. However, we advise 7-10 business days to receive cremated remains. We advise all families DO NOT TO PLAN MEMORIAL SERVICES UNTIL YOU HAVE CREMATED REMAINS IN HAND

Upon being notified that they are ready for pick-up, you can schedule a time to pick up your loved ones cremated remains at our office Monday-Friday between 10AM-4PM. Or if you would prefer you can have your loved one’s cremated remains express mailed to your doorstep, additional fees will apply.

Depending on jurisdiction and circumstances of your loved one’s death this can vary. It also depends on the cooperation of the doctor or other official who completes the medical portion of the death certificate, and then you as the family providing information on the deceased in a timely manner and then conversely approving the information as correct when we forward a proof of the death certificate. Also, if the cause and manner is pending investigation by the medical examiner or coroner the death certificate is of little worth for life insurance claims. All certificates will be ordered via through Vital Chek at the following website: https://www.vitalchek.com/death-certificates

It depends on your loved one’s financial situation. The more assets they owned the more certificates you need. You will need one for life insurance claims, social security, bank accounts, retirement accounts, pension, 401k, IRA’s, automobile, real estate, and the like.

Yes, the Acacia Society is a licensed funeral establishment by the Maryland Board of Morticians and Funeral Directors and maintains staff members and contract funeral directors with licenses in their respective states in which we provide services.

Yes, we do provide funerals, viewings, and memorial services.

Your loved one will be tagged with their name on a wrist band or toe tag. This is matched to all paperwork upon receipt at crematory. After ensuring a match they will be assigned a cremation disc number. Following cremation this disc number is recorded on the certificate of cremation and is how all persons are tracked throughout the cremation process. Your loved ones remains will have the disc inside the urn or box with a certificate of cremation attached to the outside of the container.

Cash, Credit Card, for all transactions. Life Insurance assignment is only permitted for select cases such as traditional funerals. Please ask for more information on use of life insurance policy assignments.

Payment is expected at the time of arrangements. No services will take place without payment in full.  

Only in select cases, please contact us for details.

No, all payment is expected at time of arrangements. Unless prior agreement is made with the funeral director. Cremation will not take place until payment is received in full. 

You can bury them in a grave space, entomb in columbarium, scatter somewhere permitted to do so, or retain at home. The choice is yours. If you are looking for advice on what to do with cremated remains ask our funeral director.